Returns


At Zeriot, we want our customers to be completely satisfied with their purchase made from www.zeriot.com

We recommend you read our Returns Policy prior to you making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores to ensure you are completely satisfied.

Your Right to Cancel your Order (Right of Withdrawal)

Subject to the terms set out below, you have the right to cancel your order and return the goods, provided that: 

It is before and up to 14 business days starting from the day after the goods are received by you. 
The goods are in perfect condition. 
The packaging remains in an ‘as new’ state.

a.You will be responsible for the cost to return the goods to us. A full refund of the value of the goods will be made upon our receipt of the returned goods.
c.Items which contain a security seal can only be returned if the security seal has not been broken or tampered with.
d.Customised or personalised goods cannot be refunded or exchanged.

This Returns Policy is in accordance with The European Directive on Distance Selling (Directive 97/7/EC) and the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended.

e.In the case of products packaged with a sim card the product can be returned but no refund or exchange will be offered for the sim card or for the labour fitting the sim card.

 f.In the case of products packaged with WiFi hot spots, the product can be returned but no refund or exchange will be offered for the hot spot or for the labour setting up system.

Refunds

Refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of receipt of the returned goods (as set out herein) or cancellation of the order.

Return of Faulty Goods

Goods must be returned within a reasonable timeframe. This timeframe may vary from product to product but is typically 14 business days.

Repair of Faulty Goods

Goods returned for repair will be assessed and/or repaired within a reasonable time frame. You may be provided with an indicative repair time. These times may vary due to reasons beyond both our control and the repairer’s, i.e. part availability or incorrect fault description.

You may be required to pay labour, assessment and/or freight fees if goods are determined to have been damaged by misuse or accident, or where your rights under the Consumer Protection Act 2007 or any manufacturer’s warranty do not apply. We may provide you with an indicative fee; this fee may vary due to reasons beyond our control.

If any goods that you return are capable of retaining user generated data such as files stored on a hard drive the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

If you have any questions about this policy, please contact info@zeriot.com